I’m expecting a parcel
Track your delivery
- I’ve received an email/text telling me a delivery is on its way
- When will my parcel be delivered (delivery date)?
- How can I track my delivery?
- When can I start tracking my parcel?
- How do I change my delivery address?
- Where can I find my tracking number?
Notifications
Leaving parcels in a safe place
- Where can I find the proof of delivery or the drop-off photo?
- Can you leave my parcel in a safe place?
- Can I give my general consent to have parcels delivered in a safe place?
- Why is the option to have parcels left in a safe place greyed out in the recipient portal?
- Where have you left my parcel?
- My used packaging has not been collected